Click on 'Application Storage' and ensure that the 'Application Storage' checkbox is checked, and close out of Silverlight.From the Start menu select 'All Programs→Microsoft Silverlight/Microsoft Silverlight.'.When the download is complete, double-click it in your Downloads window, and confirm that you want to install it.Click on the install button, and save the file.Close up the Control Panel and start up Firefox.Answer any confirmation prompts, and allow the program to be removed.When it's done, find 'Microsoft Silverlight' in the list, and click 'Remove.' Be patient as the list of programs is filled in.Double-click on 'Add or Remove Programs.' If you don't see that option, click on 'Switch to Classic View,' over on the left.From your Start menu select 'Control Panel' (or 'Settings→Control Panel').If you're not sure whether you have Windows 7 or XP, there's a quick test: if you have a 'Start' menu button on the lower left it's Windows XP, a round button with a Windows icon instead of a word indicates Windows 7. These instructions will take you through the steps of removal and installation for Windows 7, Windows XP, and Mac. Updating Silverlight to the current version requires first removing any older version.
